Privacy Policy

1. Introduction and Data Controller

This Privacy Policy applies to all personal data collected through the website operated by GUIDED SEMINARS LTD (referred to throughout this document as "we," "us," or "our"). We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company legal name: GUIDED SEMINARS LTD

Registered address: 61 Forest Road, MANSFIELD, NG21 9DU, United Kingdom

Contact email: [email protected]

Our website provides educational content about how dogs and cats influence family emotional health and harmony at home. We host free webinar series and related educational materials. This policy covers all data processing activities connected to these services.

We are committed to protecting your personal data and processing it lawfully, fairly, and transparently. We encourage you to read this policy carefully. If you have questions about how we handle your data, please reach out using the contact details provided above.

2. What Data We Collect

We collect and process the following categories of personal data:

• Identity data: Your name as provided through our registration or contact forms.
• Contact data: Your email address submitted through our webinar registration form or contact form.
• Technical data: Your Internet Protocol (IP) address, browser type and version, operating system, device type, screen resolution, time zone setting, and browser plug-in types and versions.
• Usage data: Information about how you use our website, including the pages you visit, the duration of your visit, navigation paths, page interaction information (such as scrolling and clicks), and referral sources.
• Cookie data: Data collected through essential and analytics cookies placed on your device. See Section 10 for full details on cookies.
• Communication data: The content of any messages you send through our contact form, including your name, email, and message text.

We do not collect sensitive personal data such as information about your health, racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, or data concerning your sex life or sexual orientation.

3. How We Collect Data

We collect personal data through the following methods:

• Registration forms: When you register for our free educational webinar series, you provide your name and email address directly to us.
• Contact forms: When you use our contact page to send us a message, you submit your name, email address, and message content.
• Cookies and similar technologies: We use essential cookies that are necessary for our website to function properly, as well as analytics cookies that help us understand how visitors interact with our site. We use Google Analytics to gather anonymized website usage statistics.
• Server logs: Our hosting provider automatically records certain technical data when you access our website, including your IP address, browser type, and the date and time of your request.

We do not purchase personal data from third-party sources. All personal data we process is provided directly by you or collected automatically through standard web technologies during your visit to our website.

4. Legal Basis for Processing (GDPR Article 6)

We process your personal data only when we have a valid legal basis to do so. The legal grounds for our data processing activities are as follows:

• Consent (Article 6(1)(a)): When you submit the webinar registration form, you give your consent for us to process your name and email address for the purpose of organizing your webinar access. When you accept analytics cookies, you consent to our use of analytics tools. You may withdraw your consent at any time by contacting us.
• Contract performance (Article 6(1)(b)): Processing your registration data is necessary to deliver the free webinar service you have signed up for, including sending you the webinar link, session times, and related logistics.
• Legitimate interest (Article 6(1)(f)): We have a legitimate interest in collecting technical and usage data to maintain the security and functionality of our website, to improve user experience, and to respond to enquiries submitted through our contact form. We balance these interests carefully against your rights and freedoms.

5. How We Use Your Data

We use the personal data we collect for the following specific purposes:

• Webinar delivery: To send you confirmation of your registration, webinar access links, session dates and times (November 5 and November 12, 2026 at 19:00 EET), and any relevant logistical updates about the webinar sessions.
• Communication: To respond to questions or messages you send through our contact form.
• Website analytics: To understand how visitors navigate our website so we can improve content organization, page load performance, and overall user experience. Analytics data is aggregated and does not personally identify individual visitors.
• Security and compliance: To detect and prevent fraudulent activity, to maintain the technical security of our website, and to comply with our legal obligations.

We will not use your data for marketing purposes beyond webinar-related communications. We do not send promotional emails, newsletters unrelated to the webinar, or third-party offers. You will only receive emails directly connected to the webinar sessions you registered for.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy. Our specific retention periods are:

• Webinar registration data (name, email): Retained for up to 12 months after the last webinar session in the series (final session: November 12, 2026). After this period, registration data is securely deleted.
• Contact form submissions (name, email, message): Retained for up to 2 years from the date of submission to allow us to address follow-up questions and maintain communication records.
• Analytics and cookie data: Analytics cookies are retained for a maximum of 13 months. Aggregated analytics reports may be retained indefinitely as they do not contain personal data.
• Server logs: Technical server logs containing IP addresses and access information are retained for up to 90 days for security and troubleshooting purposes.

When the applicable retention period expires, we securely delete or anonymize your personal data so it can no longer be associated with you.

7. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to any third party. We may share your data only with the following categories of recipients, strictly as necessary for the operation of our website and services:

• Hosting provider: Our website is hosted by a professional hosting service that processes technical data (IP addresses, server logs) on our behalf to deliver the website to your browser.
• Analytics provider (Google Analytics): If you accept analytics cookies, anonymized usage data is shared with Google for the purpose of generating website performance reports. Google processes this data under its own privacy terms, and we use IP anonymization features to minimize personal data exposure.
• Email service provider: We use a professional email delivery service to send webinar registration confirmations and access links. This provider processes your name and email address on our behalf under a data processing agreement.

All third-party service providers who process personal data on our behalf are bound by data processing agreements that require them to protect your data and use it only for the specified purposes. We confirm that we do not sell personal data under any circumstances.

8. International Data Transfers

Some of our third-party service providers, such as Google (for analytics), may process data outside the United Kingdom and the European Economic Area (EEA). When personal data is transferred internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions: Transfers to countries that the UK government or the European Commission has determined provide an adequate level of data protection.
• Standard Contractual Clauses (SCCs): Where no adequacy decision exists, we rely on Standard Contractual Clauses approved by the relevant authorities to ensure your data receives equivalent protection.

You may contact us to request further information about the specific safeguards applied to international transfers of your data.

9. Your Rights Under GDPR (Articles 15-22)

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access (Article 15): You can request a copy of the personal data we hold about you and information about how we process it.
• Right to rectification (Article 16): You can ask us to correct inaccurate personal data or complete incomplete data we hold about you.
• Right to erasure (Article 17): You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected, when you withdraw your consent, or when the data has been unlawfully processed.
• Right to restriction of processing (Article 18): You can ask us to temporarily restrict the processing of your data in certain circumstances, such as when you contest its accuracy.
• Right to data portability (Article 20): You can request to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
• Right to object (Article 21): You can object to the processing of your personal data based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing that occurred before the withdrawal.

To exercise any of these rights, please send an email to [email protected] with the subject line "Data Rights Request." We will respond within 30 days of receiving your request. We may ask you to verify your identity before processing your request.

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. You can contact the ICO through their website at ico.org.uk or by telephone at 0303 123 1113.

10. Cookies

Our website uses cookies, which are small text files stored on your device when you visit. We use the following types of cookies:

Essential Cookies

These cookies are strictly necessary for the website to function. They enable basic features like page navigation, secure access, and remembering your cookie consent preference. Essential cookies do not collect personal information used for marketing. They cannot be disabled without impairing website functionality. Duration: session-based or up to 12 months for consent storage.

Analytics Cookies

With your consent, we use Google Analytics cookies to collect anonymized data about how visitors use our website. This includes pages visited, time spent on each page, and referral sources. We use IP anonymization so that your full IP address is not stored by Google. Analytics cookies help us improve the website experience. Duration: up to 13 months. These cookies are only set if you click "Accept" on the cookie consent banner.

Cookies We Do Not Use

We do not use advertising cookies, retargeting cookies, social media tracking cookies, or any cookies designed to build profiles for targeted advertising. Our website does not serve ads and does not participate in ad networks.

Managing Your Cookie Preferences

When you first visit our website, a cookie consent banner appears allowing you to accept, decline, or configure your cookie preferences. You can change your browser settings at any time to block or delete cookies. Please note that disabling essential cookies may affect website functionality. For detailed information about managing cookies in your browser, please visit your browser's help documentation. You can also review our full Cookies Policy.

11. Children's Privacy

Our website and webinar series are not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at [email protected] and we will take prompt steps to delete that information from our records.

Our educational content about family emotional health with pets may discuss topics relevant to families with children, but the webinar registration process is intended only for adults (individuals aged 16 or older). Parents and guardians are encouraged to participate and to share age-appropriate insights from the webinar with younger family members.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we process your personal data, we will provide notice through our website before the changes take effect. We encourage you to review this page periodically to stay informed about how we protect your data.

Your continued use of our website after changes are posted constitutes your acknowledgment of the updated policy. If you do not agree with the revised policy, you should discontinue using our website and contact us to request deletion of your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we process your personal data, please contact us using the following details:

For data protection enquiries, please include "Privacy Enquiry" in the subject line of your email. We aim to respond to all privacy-related enquiries within 14 days of receipt.

If you are not satisfied with our response to your data protection concern, you have the right to contact the Information Commissioner's Office (ICO), the supervisory authority in the United Kingdom responsible for overseeing data protection compliance.